Questions & answers
The questions homeowners actually ask.
The questions people actually ring us with, in the order they tend to ask them — from "is this a job for you?" through to "what will it be like living here while you're on site?"
Stage
Before you decide
What kind of work do you take on?
Extensions and new builds; whole-house retrofit and external wall insulation; low-energy, passive-house-style builds; structural work including propping and pinning, new openings and underpinning; bespoke oak frame; barn, loft and basement conversions; full renovations with kitchens, bathrooms, joinery, roofing, tiling, cladding, electrics, plumbing and heating; and complete garden design and landscaping. We cover Knaresborough, Harrogate, York and Leeds.
Is my solid-walled house suitable for external wall insulation?
Usually yes, and it's often the single biggest improvement an older Yorkshire house can make — solid stone, brick and no-fines walls have no cavity to fill, so the insulation has to go on the outside. What decides it is the condition of the substrate, the eaves and reveal details, and whether the damp-proof course can be terminated cleanly. We'll survey it and tell you honestly if it isn't the right first move for your house.
Do you work on period and listed buildings?
Yes. The family is particularly proud of its stonework and has completed projects on Grade II listed buildings. That work needs lime mortars, matched stone and breathable build-ups rather than modern sealed detailing — and rather more patience with the consent process, which we'll walk you through.
We want the house warmer but we're not doing a full renovation. Is that worth doing?
Often very much so, provided it's done in the right order. Air leakage and the loft first, then walls and floors, then glazing and services. Spending on new windows while a house is still leaking its warm air out through the joist ends and the loft hatch is the most common expensive mistake we see.
Stage
Who does the work
Who will actually be on my job?
Terry and Steve Hall — father and son, third and fourth generation builders — along with the sub-contract trades they've worked with for years. It's the reason clients name them individually in reviews rather than naming the company: "Steve, Terry and their skilled team".
Will you be on site every day, or juggling other jobs?
We stay on your job. In one client's words: "They kept me informed of any challenges that appeared with the build and stayed on site until the project was completed. Not bouncing between projects, like other builders I've used in the past."
Do you project-manage the whole thing, including other trades?
Yes — that's usually the point of hiring us rather than a series of separate trades. Electrics, plumbing and heating, roofing, tiling and joinery are coordinated as part of the main programme. As a client put it: "Steve's project management was exceptional."
Are you Baumfit approved, or a Passivhaus certified builder?
W T Hall describe themselves as Baumfit approved installers for external wall insulation, and as specialists in high-performance, low-energy, passive-house-style building. We word both carefully on this site: they are the firm's own descriptions of how it works, not certification scheme memberships we can produce a number for. If a certificate matters to your project, ask us directly and we'll tell you exactly what we do and don't hold.
Stage
How a project runs
How does it start?
With a site visit and an honest opinion, at no charge. We look at the property properly, talk through what you're trying to achieve, and tell you what is and isn't worth doing. If there's already an architect or an engineer involved, we'll review buildability with them.
Can we live in the house while the work goes on?
For extensions and most retrofit work, usually — we can stage the work so the house stays habitable, with dust protection and the mess kept where it belongs. For whole-house renovations and major structural work it's often quicker, cheaper and considerably less miserable to move out for a defined period. We'll be straight with you about which yours is.
Do you deal with building control and the structural engineer?
We work to the engineer's design on structural work and coordinate inspections as part of the programme. We'll tell you at the outset what needs an engineer, what needs building control sign-off, and what needs planning permission — and what needs none of the three.
What happens at the end?
Snagging, sign-offs and a proper handover. On thermal and retrofit work we also talk you through what's been installed and how the house should behave afterwards — how it heats, how it ventilates, and what to expect in the first winter.
Stage
Where and when
Where do you work?
Knaresborough, Harrogate, York and Leeds, plus the villages and market towns between them — Wetherby, Boroughbridge, Ripon, Spofforth, Pannal and Starbeck among others. If you're nearby and not on that list, just ask.
What are your hours?
Monday to Friday, 6.00am to 5.00pm. We're closed at weekends — an early start is how a building day works, but your Saturday is your own.
How do I get hold of you?
Phone is quickest: 01423 865013. You can also email wthallbuilders@live.co.uk, or see recent work on our Instagram.
Still have a question?
Ask Terry or Steve directly — there's no charge for a chat or a site visit.